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Frequently asked questions
General
• Established and Trusted: Based in Elk Grove Village, IL, USA, with 9 years in the market, we've served hundreds of happy customers and sold thousands of lights.
• Top-Quality Products: We use only the highest quality components and the newest technology to build our products.
• Strict Quality Control: Every product undergoes a rigorous quality control process to ensure you receive a 100% working product that will serve you for many years.
• Extremely Low Return Rate: Our return rate is exceptionally low, below 0.1%.
• Product Tracking: Each product comes with an individual serial number to track warranty.
• Hassle-Free Support: No need to deal with overseas customer service—we're here to assist you every day via email, call, text, WhatsApp, or chat.
• Free Shipping: You don't pay for shipping—it's free!
• Fast Shipping: Most orders ship the same day with UPS Ground. Contact us if you need faster shipping.
• No Sales Tax: Enjoy no sales tax in any state outside of IL.
• After-Warranty Service: We offer after-warranty service for a low flat repair fee.
• Replacement Parts: We provide replacement batteries and other parts if needed.
All uplights/led par can lights come with a 2-year warranty on the fixture and a 1-year warranty on the battery.
• First 6 Months: If there is any defect in your lights within the first 6 months from the purchase date, we will provide a free repair/replacement and cover the shipping cost with a pre-paid shipping label.
• After 6 Months: If the defect occurs after 6 months but within the warranty period, you can either send the lights back to us for repair, or we can send you the necessary replacement parts at no cost.
Cold sparklers are covered with 1 year warranty
• First 3 Months: If there is any defect in your sparkler within the first 3 months from the purchase date, we will provide repair/replacement shipping label and cover the shipping cost.
• After 3 Months: If the defect occurs after 3 months but within the warranty period, you will be responsible for shipping defective sparkler to us, and we will cover repair and shipping back to you.
You have 30 days from the delivery date to return your purchase. Please contact us to authorize the return and obtain an RMA number. All returns must be in new condition and include the original packaging. A restocking fee of up to 15% may apply if the original packaging is missing or if there are visible signs of use, such as scratches, dents, etc.
The lifespan of the battery depends on how often you use your lights and how well you maintain them. It's a good practice to fully charge your lights for at least 6 hours, or preferably overnight, to ensure they are fully charged for your event. We have customers who purchased lights 8 years ago, and many of them are still using the original batteries, which continue to hold a good charge.
Please contact us if you any other questions.
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