Question 1

Why should I choose Rainbow Lights?

Accepted Answer

Established and Trusted: Based in Elk Grove Village, IL, USA, with 9 years in the market, we've served hundreds of happy customers and sold thousands of lights.
Top-Quality Products: We use only the highest quality components and the newest technology to build our products.
Strict Quality Control: Every product undergoes a rigorous quality control process to ensure you receive a 100% working product that will serve you for many years.
Extremely Low Return Rate: Our return rate is exceptionally low, below 0.1%.
Product Tracking: Each product comes with an individual serial number to track warranty.
Hassle-Free Support: No need to deal with overseas customer service—we're here to assist you every day via email, call, text, WhatsApp, or chat.
Free Shipping: You don't pay for shipping—it's free!
Fast Shipping: Most orders ship the same day with UPS Ground. Contact us if you need faster shipping.
No Sales Tax: Enjoy no sales tax in any state outside of IL.
After-Warranty Service: We offer after-warranty service for a low flat repair fee.
Replacement Parts: We provide replacement batteries and other parts if needed.

Question 2

What is warranty on lights?

Accepted Answer

All uplights/led par can lights come with a 2-year warranty on the fixture and a 1-year warranty on the battery.

First 6 Months: If there is any defect in your lights within the first 6 months from the purchase date, we will provide a free repair/replacement and cover the shipping cost with a pre-paid shipping label.

After 6 Months: If the defect occurs after 6 months but within the warranty period, you can either send the lights back to us for repair, or we can send you the necessary replacement parts at no cost.

Question 3

What is warranty on cold sparklers?

Accepted Answer

Cold sparklers are covered with 1 year warranty

First 3 Months: If there is any defect in your sparkler within the first 3 months from the purchase date, we will provide repair/replacement shipping label and cover the shipping cost.

After 3 Months: If the defect occurs after 3 months but within the warranty period, you will be responsible for shipping defective sparkler to us, and we will cover repair and shipping back to you.

Question 4

What are your shipping rates?

Accepted Answer

We offer FREE SHIPPING in continental USA on all new products we sell!

Question 5

What is return policy?

Accepted Answer

You have 30 days from the delivery date to return your purchase. Please contact us to authorize the return and obtain an RMA number. All returns must be in new condition and include the original packaging. A restocking fee of up to 15% may apply if the original packaging is missing or if there are visible signs of use, such as scratches, dents, etc.

Question 6

How fast will I receive my order?

Accepted Answer

Most orders placed before 12 PM are shipped the same day via UPS Ground. Delivery typically takes 1 to 5 days, depending on your location. Please contact us if you need to check the exact delivery date or require expedited shipping.

Question 7

Do you ship to Canada/Alaska/Hawaii?

Accepted Answer

Yes, we do. However, due to higher shipping rates, we are unable to offer free shipping to these destinations. Please contact us for a shipping quote to your location.

Question 8

Do you ship to countries other than the USA or Canada?

Accepted Answer

No, we don't.

Question 9

What is difference in beam size and brightness for lights you sell?

Accepted Answer

Please watch movie below:

Question 10

How long will the battery last before I need to replace it?

Accepted Answer

The lifespan of the battery depends on how often you use your lights and how well you maintain them. It's a good practice to fully charge your lights for at least 6 hours, or preferably overnight, to ensure they are fully charged for your event. We have customers who purchased lights 8 years ago, and many of them are still using the original batteries, which continue to hold a good charge.

Question 11

How can I purchase replacement batteries?

Accepted Answer

Please visit the SERVICE & PARTS section in the main menu to explore available options or contact us directly for assistance.

Question 12

Can I purchase replacement parts?

Accepted Answer

Absolutely! We offer all the parts you might need for the lights we sell. 
Just let us know what you require, and we’ll arrange everything for you.

LABOR DAY SALE 15% OFF

discount added automatically in cart

Frequently asked questions